New · VisualAssist Agent beta

Show customers the fix on their own camera.

The VisualAssist Agent watches the live camera or screen on your recording page, highlights what to check and walks the customer through the fix. If it can't solve it, they record a video as usual, with everything it learned attached.

Join the betaSee how it works
Nothing to installNot recorded while guidingHands off to video when stuck

Illustrative preview, not a live session. No camera or microphone access is requested.

HOW IT WORKS

A guided fix, before anyone writes a ticket.

1

They say what's wrong

On the same recording link you already send, the customer types or says the problem and points their camera or shares their screen.

2

The agent points at it

It highlights the cable, light, button or setting to check, and gives one clear step at a time. Done or didn't work, it adapts.

3

Fixed, or handed to you

If it works, there's no ticket to answer. If not, the customer records a video and you get what was tried along with it.

PWRINTERNETLight is offWI-FI
1Check this cable
CAMERA

For things customers can hold

Routers, printers, appliances, hardware. The highlight stays on the part as the camera moves, and fades out rather than guessing if it loses track.

app.tallybook.com/reports1Click here to allow pop-ups
Reports · Q3 revenueExport CSV
SCREEN

For things on their screen

Settings, blocked pop-ups, the button that does nothing. A small floating guide shows where to click while they stay in their own app.

WHEN IT CAN'T FIX IT

Your team starts three steps ahead.

When the VisualAssist Agent can't fix it, the customer goes straight into the recording flow they'd have used anyway. You open the video already knowing what they said, what was tried and what still looks wrong.

Customers never explain it twiceSteps tried appear next to the videoFeeds your triage summary and draft reply
VisualAssist Agent tried this live3 steps · not solved · handed off with video
TriageTranscriptDraft replyVisualAssist Agent
Likely causeNo signal reaching the router. Internet light stayed off after every step.
What was tried
  • Reseated the internet cable
  • Restarted the router
  • Tried another port. Light still off.
BUILT TO BE TRUSTED

Clear about what it sees and what it sends.

Not recorded while guiding

Live guidance isn't saved as a video. Customers see that on screen the whole time.

Customers review before sending

Anything passed to your team is shown to the customer first, and they can remove snapshots.

You decide where it helps

Choose the products and topics the VisualAssist Agent may guide on. Everything else goes to your team.

Questions

Does the customer install anything?

No. It runs in the browser on the recording link you already send, on desktop or phone.

What if it can't solve the problem?

It says so and moves the customer to recording a video. What it tried is attached, so nothing is lost.

Do we have to change our setup?

No. The VisualAssist Agent sits on the existing recording page and can be switched on or off for your workspace.

Join the VisualAssist Agent beta.

Request access by email and we'll reply with the next steps.

Join the beta

Opens a prefilled email. Send it to request beta access; clicking alone does not sign you up.

No email app? Email hello@videosupport.io with the subject VisualAssist Agent beta request and your name, company, and work email.

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Works with your existing recording linksSwitch it off any time