Let customers show you the problem in 20 seconds.
Send a recording link from Zendesk, Intercom or HubSpot. Customers record right in their browser — nothing to install. You get the video, a transcript and an AI-drafted reply, ready to check and send.
Trusted by support teams at
From “it's broken” to resolved in three steps.
No app, no extension, no call to schedule — for you or your customer.
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Send a recording link
One click from the VideoSupport panel in your helpdesk. The link drops straight into the conversation.
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Customer records in the browser
Camera, screen, or both. Live Assist tells them what to show. No install, no account.
Camera ScreenLIVE ASSISTShow the steps that lead up to the problem.Ready when you are.Nothing records until you press record.Press record when you're ready · up to 10:00Record on your phone · scan to show a device -
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Watch, check the draft, reply
The recording comes back analysed: summary, transcript and a draft reply your agent approves.
Integrates with
Resolve Issues Faster with AI Triage
Guide customers while they record. VideoSupport spots key devices in real time, identifies likely issues, and adds helpful context to every request.
Smart Visual Issue DetectionNEW
AI looks at what's on screen and guides customers while they record. This helps them capture what matters the first time.
Live guidance before they hit Record
Preview mode starts right away. It detects devices like routers, printers, and phones, and shows a likely issue hint as it scans.
Structured detection summary
Every video comes with a clear summary of what was detected, ready for your agents.
Faster first responses
Teams see more detail right away and give better answers faster.
Less back-and-forth
Guided capture reduces follow-up questions and shortens resolution cycles.
Honest guidance, not guaranteed diagnoses
VideoSupport shows likely issues and possible causes. Your support team still makes the final call.
Customers love how easy it is to explain a bug in a short video instead of a long back-and-forth. And we love how fast we understand what's going on.
Works wherever your customers already are
Desktop
Built-in camera, or scan a QR code to switch to their phone mid-recording.
Mobile
Front and back camera, no install. It's just a link.
Screen recording
Capture the exact flow that's breaking, with console and network data attached.
Work inside HubSpot, Intercom, Zendesk, Crisp, and Monday.com
Give your team one-click recording requests and keep video context directly inside your existing support workflow.
Start saving time today
Start free, upgrade when you need more. No hidden fees.
Free
- 2 users
- 2 videos per month
- CRM integrations
- Public links & API access
- AI reviews not included
Lite
- 3 users
- 300 videos per month
- 11 AI reviews per month
- AI transcription, triage & draft answers
- CRM integrations
- Public links & API access
Pro
- 10 users
- 1,000 videos per month
- 89 AI reviews per month
- AI transcription, triage & draft answers
- CRM integrations
- Public links & API access
Enterprise
- 50 users
- 5,000 videos per month
- 119 AI reviews per month
- AI transcription, triage & draft answers
- CRM integrations
- Public links & API access
Prices in USD. Each AI review includes transcription, triage and a draft answer for a new recording. AI allowances reset monthly in UTC and are separate from video limits. Discounted and AppSumo plans have different AI allowances.
Built for support teams who value speed and clarity
VideoSupport brings together video, AI, and your helpdesk tools in one simple workflow. It works inside the tools your team already uses.
No install required for customers
Customers record directly in their browser on desktop or mobile. There's nothing to download, no account to create, and nothing standing between their problem and your team's inbox.
AI that reads between the lines
VideoSupport transcribes every recording, spots on-screen devices and errors, and drafts a first reply. Your agents start each ticket with full context, not a blank screen.
Works inside your existing helpdesk
Native integrations with HubSpot, Intercom, Zendesk, Crisp, and Monday.com mean video recordings and transcripts appear where your team already works — no extra tabs or logins needed.
Measurable impact from the first week
Support teams using VideoSupport typically cut resolution time by 30–40%. Tickets go from five replies to one or two — because a video shows what words can't.
Support is hard because communication is hard. Text tickets strip out tone, context, and the exact steps that cause a bug. VideoSupport puts those back — so your team understands every issue before writing a single reply. The result: faster resolutions, higher satisfaction scores, and agents who solve problems instead of asking follow-up questions.
Frequently asked questions
Everything you need to know before getting started with VideoSupport.
Does my customer need to install anything?
No. VideoSupport runs entirely in the browser. When you send a customer a recording link, they open it, click Record, and capture their screen or camera — no extension, no app download, and no account required. It works on desktop browsers and mobile devices out of the box.
Which helpdesks and CRMs does VideoSupport integrate with?
VideoSupport has native integrations with HubSpot, Intercom, Zendesk, Crisp, and Monday.com. You can also use the public API and webhook support to connect any custom workflow or tool your team already relies on. Recordings, transcripts, and AI-drafted replies land directly inside the ticket or conversation — no copying, no pasting.
How does the AI triage and draft-answer feature work?
When a customer submits a recording, VideoSupport automatically transcribes the audio, runs visual analysis to detect devices and on-screen error states, and then generates a draft reply based on your knowledge base, past ticket resolutions, and documentation. Your agent reviews the draft and sends it — or edits it first. The AI never sends anything without a human in the loop.
Is VideoSupport GDPR compliant?
Yes. VideoSupport is built with GDPR compliance in mind. Recordings and transcripts are stored securely, data retention settings are configurable, and customer data is handled in accordance with EU data protection requirements. We also support 30+ languages for transcription, making VideoSupport suitable for global support teams.
Can I try VideoSupport before committing to a paid plan?
Yes. The Free plan gives you up to two recordings per month, CRM integrations, and public links — no credit card required. This lets you test the recording flow, check integrations, and see how VideoSupport fits your support workflow before upgrading. Paid plans start at $39 per month and include AI transcription, triage, and draft-answer features.
How quickly can my team get set up?
Most teams are up and running in under 15 minutes. Creating an account, connecting your helpdesk integration, and sending your first recording request takes only a few clicks. There's no onboarding call required — though we offer guided onboarding sessions and a tech specialist service for teams that want white-glove setup support.