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Solve Customer Issues
in Minutes, Not Hours

Solve Customer Issues
in Minutes, Not Hours

Allow your customers to submit short video clips to explain their issue 10x faster.



Do you seriously think they enjoy endless conversations in a chat bubble?
Neither do you.

Allow your customers to submit short video clips to explain their issue 10x faster.



Do you seriously think they enjoy endless conversations in a chat bubble?
Neither do you.

Allow your customers to submit short video clips to explain their issue 10x faster.



Do you seriously think they enjoy endless conversations in a chat bubble?
Neither do you.

Faster resolution creates
happy returning customers

Faster resolution creates
happy returning customers

Faster resolution creates
happy returning customers

1

Customers Show Their Issue

Customers record a quick video explaining their problem, saving them the trouble of writing long descriptions. They just click a link and record, no app or extension required. Make the life of frustrated customers easier, not harder.

2

You Understand Right Away

Watch customer videos at your convenience, assess the issue, and respond with a solution, reducing the need for lengthy calls or emails. Easily forward the link to anyone else on your team.

Watch customer videos at your convenience, assess the issue, and respond with a solution, reducing the need for lengthy calls or emails. Easily forward the link to anyone else on your team.

Provide a premium customer experience...

Provide a premium customer experience...

Provide a premium customer experience...

One short video speaks volume

One short video

speaks volume

One short video speaks volume

Help customers who struggle to set up your product or explain what’s wrong with words alone. A 30 sec clip gives you more context than a 15 min chat.

Help customers who struggle to set up your product or explain what’s wrong with words alone. A 30 sec clip gives you more context than a 15 min chat.

Help customers who struggle to set up your product or explain what’s wrong with words alone. A 30 sec clip gives you more context than a 15 min chat.

Understand complex problems fast

Understand complex problems fast

Understand complex problems fast

Your customers don’t have time for long support calls, you don’t either. Let them send a video in their free time and get a solution when it’s convenient.

Your customers don’t have time for long support calls, you don’t either. Let them send a video in their free time and get a solution when it’s convenient.

Your customers don’t have time for long support calls, you don’t either. Let them send a video in their free time and get a solution when it’s convenient.

Faster for your customer, more convenient for you

Confused but Frustrated

Confused but Frustrated

You are stuck between 2 bad options: 



- a long back & forth via chat



- jumping on a live call with your customer

Asynchonous video messaging means your customers can explain their issue quickly at their own time while you watch the video when it’s most convenient for your reps.

You are stuck between 2 bad options: 



- a long back & forth via chat



- jumping on a live call with your customer

Asynchonous video messaging means your customers can explain their issue quickly at their own time while you watch the video when it’s most convenient for your reps.

You are stuck between 2 bad options: 



- a long back & forth via chat



- jumping on a live call with your customer

Asynchonous video messaging means your customers can explain their issue quickly at their own time while you watch the video when it’s most convenient for your reps.

Happy customers

come back

Complex Product Issues

Complex Product Issues

Solving technical issues quickly is hard but when it's done well, customers trust you more. Naturally, they buy again from you and recommend your brand around them.

Solving technical issues quickly is hard but when it's done well, customers trust you more. Naturally, they buy again from you and recommend your brand around them.

Solving technical issues quickly is hard but when it's done well, customers trust you more. Naturally, they buy again from you and recommend your brand around them.

A Smarter Approach to Customer Care

A Smarter Approach to Customer Care

A Smarter Approach to

Customer Care

Resolve Issues Faster

Cut down response times and deliver solutions faster with clear, visual problem reports.

🧘‍♂️

Less Frustration,
More Solutions

Customers facing technical issues are frustrated. Make reporting their issue as painless as possible. They will love you for it.

💡

Identify Solutions
on the First Try 

Get a full picture of the issue upfront, making it easier to deliver the right solution the first time.

🔗

Easily Forward
Customer Issues

Easily share video submissions with your team (product or customer care) to rapidly solve the issue and improve the product down the line.

Works on every platform & browser, no installation needed.

Works on every platform & browser,

no installation needed.

Get Started For Free

Get Started

For Free

Don’t take Our Word For It. Start Saving Time Today.

Don’t take Our Word For It.

Start Saving Time Today.

Free

0$

/ month

2 users

15 videos

Up to 8 hours saved per month

Limited support

2 users

15 videos

Up to 8 hours

saved per month

Limited support

Lite

100$

/ month

5 users

100 videos

Up to 50 hours saved per month

Limited support

5 users

100 videos

Up to 50 hours

saved per month

Limited support

Pro

300$

/ month

10 users

500 videos

Up to 250 hours saved per month

Limited support

videosupport.io

hello@videosupport.io

videosupport.io

hello@videosupport.io

videosupport.io

hello@videosupport.io