Solve Customer Issues
in Minutes, Not Hours
Solve Customer Issues
in Minutes, Not Hours
Allow your customers to submit short video clips to explain their issue 10x faster.
Do you seriously think they enjoy endless conversations in a chat bubble?
Neither do you.
Allow your customers to submit short video clips to explain their issue 10x faster.
Do you seriously think they enjoy endless conversations in a chat bubble?
Neither do you.
Allow your customers to submit short video clips to explain their issue 10x faster.
Do you seriously think they enjoy endless conversations in a chat bubble?
Neither do you.
THEY LOVE US & DEPEND ON US FOR THEIR OPERATIONS
THEY LOVE US & DEPEND ON US FOR THEIR OPERATIONS
THEY LOVE US & DEPEND ON US FOR THEIR OPERATIONS
Faster resolution creates
happy returning customers
Faster resolution creates
happy returning customers
Faster resolution creates
happy returning customers
1
Customers Show Their Issue
Customers record a quick video explaining their problem, saving them the trouble of writing long descriptions. You get a clear picture of the issue, right from the start.
2
You Understand Right Away
Watch customer videos at your convenience, assess the issue, and respond with a solution, reducing the need for lengthy calls or emails.
1
Customers Show Their Issue
Customers record a quick video explaining their problem, saving them the trouble of writing long descriptions. They just click a link and record, no app or extension required. Make the life of frustrated customers easier, not harder.
2
You Understand Right Away
Watch customer videos at your convenience, assess the issue, and respond with a solution, reducing the need for lengthy calls or emails. Easily forward the link to anyone else on your team.
Watch customer videos at your convenience, assess the issue, and respond with a solution, reducing the need for lengthy calls or emails. Easily forward the link to anyone else on your team.
Provide a premium customer experience...
Provide a premium customer experience...
Provide a premium customer experience...
One short video speaks volume
One short video
speaks volume
One short video speaks volume
Help customers who struggle to set up your product or explain what’s wrong with words alone. A 30 sec clip gives you more context than a 15 min chat.
Help customers who struggle to set up your product or explain what’s wrong with words alone. A 30 sec clip gives you more context than a 15 min chat.
Help customers who struggle to set up your product or explain what’s wrong with words alone. A 30 sec clip gives you more context than a 15 min chat.
Understand complex problems fast
Understand complex problems fast
Understand complex problems fast
Your customers don’t have time for long support calls, you don’t either. Let them send a video in their free time and get a solution when it’s convenient.
Your customers don’t have time for long support calls, you don’t either. Let them send a video in their free time and get a solution when it’s convenient.
Your customers don’t have time for long support calls, you don’t either. Let them send a video in their free time and get a solution when it’s convenient.
Faster for your customer, more convenient for you
Confused but Frustrated
Confused but Frustrated
You are stuck between 2 bad options:
- a long back & forth via chat
- jumping on a live call with your customer
Asynchonous video messaging means your customers can explain their issue quickly at their own time while you watch the video when it’s most convenient for your reps.
You are stuck between 2 bad options:
- a long back & forth via chat
- jumping on a live call with your customer
Asynchonous video messaging means your customers can explain their issue quickly at their own time while you watch the video when it’s most convenient for your reps.
You are stuck between 2 bad options:
- a long back & forth via chat
- jumping on a live call with your customer
Asynchonous video messaging means your customers can explain their issue quickly at their own time while you watch the video when it’s most convenient for your reps.
Happy customers
come back
Complex Product Issues
Complex Product Issues
Solving technical issues quickly is hard but when it's done well, customers trust you more. Naturally, they buy again from you and recommend your brand around them.
Solving technical issues quickly is hard but when it's done well, customers trust you more. Naturally, they buy again from you and recommend your brand around them.
Solving technical issues quickly is hard but when it's done well, customers trust you more. Naturally, they buy again from you and recommend your brand around them.
A Smarter Approach to Customer Care
A Smarter Approach to Customer Care
A Smarter Approach to
Customer Care
⏳
Resolve Issues Faster
Cut down response times and deliver solutions faster with clear, visual problem reports.
🧘♂️
Less Frustration,
More Solutions
Customers facing technical issues are frustrated. Make reporting their issue as painless as possible. They will love you for it.
💡
Identify Solutions
on the First Try
Get a full picture of the issue upfront, making it easier to deliver the right solution the first time.
🔗
Easily Forward
Customer Issues
Easily share video submissions with your team (product or customer care) to rapidly solve the issue and improve the product down the line.
app.videosupport.com/YourCompany
app.videosupport.com/YourCompany
app.videosupport.com/YourCompany
Get your unique link in seconds and start saving time.
Get your unique link in seconds and start saving time.
Works on every platform & browser, no installation needed.
Works on every platform & browser,
no installation needed.
Get Started For Free
Get Started
For Free
Don’t take Our Word For It. Start Saving Time Today.
Don’t take Our Word For It.
Start Saving Time Today.
Free
0$
/ month
✓ 2 users
✓ 15 videos
✓ Up to 8 hours
saved per month
✓ Limited support
Lite
39$
/ month
✓ 5 users
✓ 100 videos
✓ Unlimited public links
✓ Up to 50 hours saved per month
✓ Support within 48h
Pro
300$
/ month
✓ 10 users
✓ 500 videos
✓ Up to 250 hours saved per month
✓ API access for custom integration
✓ Custom branding✓ Premium dedicated support
Free
0$
/ month
✓ 2 users
✓ 15 videos
✓ Up to 8 hours saved per month
✓ Limited support
✓ 2 users
✓ 15 videos
✓ Up to 8 hours saved per month
✓ Limited support
✓ 2 users
✓ 15 videos
✓ Up to 8 hours
saved per month
✓ Limited support
Lite
39$
/ month
✓ 5 users
✓ 100 videos
✓ Unlimited public links
✓ Up to 50 hours saved per month
✓ Support within 48h
✓ 5 users
✓ 100 videos
✓ Unlimited public links
✓ Up to 50 hours saved per month
✓ Support within 48h
Pro
300$
/ month
✓ 10 users
✓ 500 videos
✓ Up to 250 hours saved per month
✓ API access for custom integration
✓ Custom branding
✓ Premium dedicated support
videosupport.io
hello@videosupport.io
videosupport.io
hello@videosupport.io
videosupport.io
videosupport.io
hello@videosupport.io